Mandatory Inbound Travel Insurance for Foreigners Entering Zanzibar

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Customer Service Plan

Kenya Airways is committed to providing the highest possible customer experience to each of our passengers. In accordance with DOT’s Enhancing Airline Passenger Protections rule, we will provide the following services to our customers on all of our scheduled flights to and from the United States:

When a customer inquires about a fare or makes a reservation by calling our reservation center, visiting our website, or speaking to a representative at one of our ticket counters, we will inform them that the lowest fare offered by us on a particular ticket may be available elsewhere if that is in fact the case.