Meet and Greet Premium Services

Kenya Airways through its Karibu team continuously receive Meet and Greet requests from guests to fast track them through airport touchpoints. Karibu team provides a seamless service that makes using the airport easy, quick and stress-free. The team provides this service for both arriving and departing guests.

The service will encompass: -

Personalized Meet and Greet guest at the aircraft door.
Pre-check in services that allow guest to only drop off their bags; priority baggage handling
Porterage services
Use of fast track counters (arrivals/departures)
Personalized Inter-Terminal Transfers
Fast track boarding
Lounge access will be at an extra cost if the guest is not eligible.

Bookings should be made through email to KaribuPremiumServices@kenya-airways.com indicating the service tier required, passenger name(s), ticket number or booking reference, flight number, and date. A response will be received within 4 hours.

Rates

RATES MATRIX
Service	Tier	Transit	Departing/Arriving	Cost
Meet and Assist Agent	Karibu One	✓	✓	USD 30
Family (4-10 guests)	✓	✓	✓	USD100*
Lounge Access-Paid at Premise	.	✓	✓	USD 40**

Payment options

The following shall be the forms of making payment for the services.

Advance payment can be made through funds transfer to the below accounts in Kenya Shillings, Euros and US dollars only. The accounts office shall issue a receipt once payment is received. An attachment of the receipt will be required when booking for the services.

	KENYA SHILLINGS (KES) ACCOUNT	EUR (EUR) ACCOUNT	UNITED STATES DOLLARS(USD) ACCOUNT
Account Name	Kenya Airways PLC	Kenya Airways PLC	Kenya Airways PLC
Bank Name	Citibank	Citibank	Citibank
Branch	Upperhill	Upperhill	Upperhill
Bank Account No	100597276	100597293	100597284
SWIFT Code	CITIKENA	CITIKENA	CITIKENA

Cash, Credit or Debit Card payment is only payable in Nairobi at the cashiers at check in counters Terminal 1A or service desk level 1. An EMD shall be issued as a receipt for the services.

For queries and additional information contact KaribuPremiumServices@kenya-airways.com