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Privacy Policy

KENYA AIRWAYS PLC is a company registered in Kenya with main offices at Airport North Road, Embakasi, P.O. Box 19002 – 00501, Nairobi Kenya, Email customer.relations@kenya-airways.com. Kenya Airways, a member of the SkyTeam Alliance, is a leading African airline flying to 40+ destinations worldwide, connecting over 5 million passengers and over 70,000 tons of cargo annually through our hub at Nairobi's Jomo Kenyatta International Airport. 

It continues to modernize its fleet, with its aircraft being some of the youngest in Africa. Kenya Airways main businesses are passenger transportation, cargo transportation, holiday management, ground handling, aeronautical maintenance, and aviation training.

Kenya Airways commits to respecting your privacy and protecting your personal information. 

Kenya Airways will be transparent about the information we are collecting and what we will do with it.  

Kenya Airways will use the information you give for the purposes described in this Policy, which include providing you with services you have requested and enhancing your experience with us.  

Kenya Airways will also use the information collected to help us understand you better and so that we can give you relevant offers.  

If at any time you inform us that you do not want to receive any further marketing messages we will stop sending them. We may, however, continue to send important service messages containing information relating to a product or service you have purchased to keep you informed about your booking and travel itinerary.  

Kenya Airways will put in place appropriate measures to protect your information and keep it secure.  

Kenya Airways will at all times respect your data protection rights.  

If you have further questions please get in touch with us by writing to Data Protection Officer, using the details provided in Section (T) below.  

Without prejudice to your rights under applicable laws, the above and this Privacy Policy are not contractual and do not form part of your contract with us.