Mandatory Inbound Travel Insurance for Foreigners Entering Zanzibar
Learn MoreNew Flight Schedule from Paris(CDG)
Read MoreCustomer Excellence Center
Open 24 hours
Quick links
Popular searches
Kenya Airways is committed to providing the highest possible customer experience to each of its passengers. This Contingency Plan for Lengthy Tarmac Delays (Plan) complies with U.S. DOT regulations and applies only to flights departing from or arriving at U.S. airports.
Kenya Airways assures its customers that, for flights covered by this Plan:
If you have any questions on our Contingency Plan for Lengthy Tarmac Delays, please contact a customer service representative at:
Tel: +254(0)203274747
Mobile: +254 711 024 747
Email: customer.relations@kenya-airways.com
This Contingency Plan for Lengthy Tarmac Delays does not create contractual or legal rights, nor legally bind Kenya Airways' for actions taken in conformance with this plan. Kenya Airways'contractual rights and obligations are listed in the company’s conditions of carriage and applicable tariffs. These resources provide customers with additional information on the matters discussed herein, and should be carefully reviewed to ensure that customers fully understand their rights and our obligations.
Kenya Airways
KQ Group Brands
Useful Links
Loyalty Program
Popular Destinations
© 2025 Kenya Airways PLC. All rights reserved.
Browser Compatibility Notice
The browser you are using is not supported.
For the best website experience, please view the website within Google Chrome, Firefox, or Microsoft Edge.
Set your preferences
Country
Language
Browser Compatibility Notice
The browser you are using is not supported.
For the best website experience, please view the website within Google Chrome; Firefox; or Microsoft Edge.