Kenya Airways provides a variety of extra services that can be added to your flight with us in accordance with your individual travel requirements. The prices that would be charged upon purchase are listed below along with a list of these optional services.
Kenya Airways will collect service fees for every name change or correction on KQ operated flight bookings and not on an interline basis, using the following applicable fees:-
Name Correction
Domestic PNRs
International PNRs
Amount Paid
USD 15
USD 75
Name Change
Domestic PNRs
International PNRs
Amount Paid
USD 50
USD 150
Note:
Up to a maximum of 3 characters
Fees may be reviewed from time to time
Description
Region
Fees
Details
Pets
Nairobi(NBO)-New York(NYC
20.00/kg
Minimum freight charge USD 140.00
AWB Fee USD 6.00
Live animal fee USD 34.80
Documentation USD 34.80
Custom Bond fee USD 17.40
Pets only accepted as Freight and not allowed in cabin.
Guest to get an Export agent.
Booking request 72hrs ETD
Administrative Fees
Description
Fees(USD)
Online Bookings
Change a ticket via manage my booking
From USD 100-300
Online Bookings
Cancel a ticket through the online refund form
From USD 100-300
Telephone Bookings
Book a ticket via phone reservations
From USD 50, Business USD 100
Telephone bookings
Change or cancel your ticket via phone reservations
From USD 100-300
Agents bookings
Change or cancel your ticket through phone reservations that were booked by an agent
From USD 100-300
Award ticket
Book an award ticket via phone reservations Service fee
USD 20
Airport ticket office bookings
Book a ticket via an airport ticket office
From USD 10-100
Airport ticket office bookings
Change or cancel your ticket through phone reservations that was booked by an agent
From USD 100-300
Economy Class
Business Class
Amount Paid
USD 100
USD 150
The customer Service Agent shall contact security personnel or Station Manager for handling procedures. The local security procedures at the Departure and arrival stations shall be adhered to.
ROUTING
DOMESTIC
ALL POINTS
Domestic
25
50
All Points
50
50
ROUTING
NAIROBI HUB
ALL POINTS
Europe
75
100
America
75
100
Asia
50
100
Middle East
50
75
Africa
50
60
Domestic
25
25
5th Freedom Sections*
50
NOTE:
Guests arriving from wide body aircraft and connecting to narrow body aircraft may not travel with some of their excess baggage due to weight and space restrictions.
There is no guarantee of the number of bags that will be uplifted. Number of bags uplifted is subject to availability.
Specifications:
Wide body aircraft - B787
Narrow body aircraft - B737,738, E170/190
Hand Baggage
Find out how many checked bags in total, along with their maximum size and weight, are permitted in the hold of a KQ airplane.
You may bring along specific pieces of luggage, subject to our conditions and restrictions. Please review our complete baggage conditions and carriage.