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Passengers can reserve seats in advance on all flights operated by Kenya Airways under the following conditions:
Kenya Airways values all our customers hence have customer friendly policies. Customers travelling with infant plus one accompanying passenger in the same booking (PNR) are exempted from seat selection charges on all regular seats, bassinets and adjacent seats on a bulkhead row, even if in a preferred area. However more than one accompanying passenger travelling with an infant opting to seat next to each other on a Preferred or Extra Legroom seats will be subject to seat selection charges.
It is important to note that we allow infants weighing less than 11kgs and are 26 inches in length to pre-seat on a bassinet seat. For infants weighing more than 11kgs and are more than 26 inches in length, reserve a “courtesy” seat next to assigned seat of the parent/guardian. This courtesy seat may be released when the flight is fully booked.
We will always aim to seat families with children together. If children travelling with adults wish to select seats before online check-in opens, they are subject to seat selection charges on preferred seats. Children who wish to select Extra Legroom seats can’t be allowed for safety reasons. We will do our best to ensure Unaccompanied Minors are seated comfortably throughout their flight. We advise you not to pay for seat selection for Unaccompanied Minors, as suitable seats will be assigned by our check-in team free of charge.
For Extra legroom seats located on the exit rows, you will need to meet the following safety criteria:
Extra legroom seats located on the exit rows may be re-assigned before or during the journey without any refund if guests do not meet any of the above safety criteria.
Extra legroom seats located on the exit rows terms and conditions must be expressly accepted at the time of purchase.
We’ll do our best to provide the seats you reserve. However, we may have to move you to a different seat in case of a disruption, aircraft change, or for any other operational, safety or security reasons. Seat reservations are subject to change up until flight departure. Therefore this service is non-refundable with an exemption of the above mentioned circumstances only and must be submitted after your flight departs.
In case of involuntary changes to your seat due to operational, safety or security reasons, you are eligible for a voucher worth the same amount for future use but this will only be applicable in the following circumstances:
Refunds will include the total amount paid for seat selection. For flights already taken, the refund will be compared to your last selected seat before involuntary changes.
Customers are not eligible for seat selection refunds if:
*Selection refunds for compassionate reasons follow ticket rules on compassionate refunds.
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