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Flight Delays and Cancellations
At Kenya Airways, your comfort and convenience are our top priorities. Unfortunately, due to operational factors such as weather conditions, air traffic control restrictions, or technical challenges, some flights may experience delays or cancellations.
We sincerely apologize for any inconvenience this may cause.
Convenient Self-Rebooking at No Extra Cost
To minimize the impact on your travel plans, you can now easily rebook yourself to the next available or most convenient flight at no extra cost. Our online self-rebooking system allows you to manage your travel directly on our website or via the KQ mobile app.
Why the KQ Self Rebooking Service?
- No penalty - The booking is free
- Saves time—No need for call wait times
- Stress free - Reduces the hassle of uncertainty
- Convinient - Gives you control at your finger tips
- Flexibility - Gives you multiple options to choose based on your preference
How to Rebook Your Flight:
- Visit the Self-Rebooking Portal
- Enter your booking reference and last name
- Choose an alternative flight that suits your schedule.
- Confirm your new flight, with no additional charges.
Need Assistance?
If you need help with the rebooking process or have any questions, our customer service team is available to assist you. Visit our Customer Support page or call us at +254 711 024 747 for further help.
Stay Informed.
For real-time updates on your flight status, check the Flight Status section of our website or opt-in for SMS, WhatsApp and email alerts here to stay informed about any changes to your booking. We appreciate your understanding and patience and are committed to providing you with the best possible travel experience, even in these challenging situations.
Thank you for choosing Kenya Airways.
Self Rebooking (FAQs)
It is a self-service option by Kenya Airways that allows you to rebook your flight easily in case your flight is canceled or rescheduled.
No, The service is absolutely free.
Yes, all your service selections remain the same. I.e. same destination, same travel class, same baggage allowances.
You only need your booking reference or e-ticket number.
Simply visit the Kenya Airways website, select “Manage Booking”
You will find the rebooking link at the top marked “Click here. See below:
Once you log in, you will be redirected to a page that has all available flight options and timings.
*Flight timings available for rebooking are either less than 24 hours from your original flight or 7 days after.
No. Only flights with a schedule change i.e. delayed or canceled are open for self-rebooking.
The system will automatically rebook you on the next available flight, after which you will receive an email with your new flight details.
Yes, after you have selected and confirmed your new flight, you will receive an email confirmation as well as your e-ticket.
The system will automatically rebook you on the next available flight. If you are happy with the new flight details highlighted on the email, click on “ACCEPT CHANGES”
However, if you would like to see more flight options, go to the Kenya Airways website and click on Manage my booking where you will have the option to rebook yourself on your preferred flight. DO NOT CLICK ON DECLINE CHANGES as this will
automatically direct you to the Customer Excellence Centre to rebook you.
Self rebooking tool is purposely for disrupted flights. You will therefore not be charged for using it.
No. With the self-rebooking tool, you will only re-book yourself on the alternative flights of the disrupted sectors. If you wish to change the inbound because you lost a day(s) on the outbound, you will have to reach out to your travel agent or our Contact
center office.
Yes, they will be transferred automatically.
Yes, it does. However, instead of revalidation, the ticket will be reissued.
Yes, it does
You can self-rebook once per every disruption.
