Delayed, Lost or Damaged Baggage
If your baggage is damaged on arrival, or does not turn up:
- Present yourself at the desk for file creation.
- Details of your baggage will be taken and you will be offered immediate assistance.
- You will be given a file reference number, which you should keep safe.
- You can track lost baggage online if you have a file reference number or call +254-20-3274747.