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Passengers can reserve seats in advance through bidding on all flights operated by Kenya Airways under the following conditions:
Kenya Airways values all our customers hence have customer friendly policies. Customers travelling with infant and one accompanying passenger in the same booking (PNR) are exempted from seat selection charges on all regular seats, bassinets and adjacent seats on a bulkhead row, and will need to contact the airline directly for assistance. However more than one accompanying passenger travelling with an infant opting to seat next to each other on a Preferred, Economy Comfort or Extra Legroom seats will be subject to seat selection charges and will also need to contact the airline.
Please note that bookings attached to an Infant will not be eligible to bid and if a customer would wish to buy or assign a seat in such a case they will be required to contact the airline directly or their preferred travel agent.
It is also important to note that we allow infants weighing less than 11kgs and are 26 inches in length to pre-seat on a bassinet seat. For infants weighing more than 11kgs and are more than 26 inches in length, reserve a “courtesy” seat next to assigned seat of the parent/guardian. This courtesy seat may be released when the flight is fully booked.
We will always aim to seat families with children together. If children travelling with adults wish to select seats before online check-in opens, they are subject to seat selection charges on preferred seats. Children who wish to select Extra Legroom seats can’t be allowed for safety reasons. We will do our best to ensure Unaccompanied Minors are seated comfortably throughout their flight. We advise you not to pay for seat selection for Unaccompanied Minors, as suitable seats will be assigned by our check-in team free of charge.
Anyone traveling with us on a Kenya Airways operated flight is eligible to purchase chargeable seat on condition that there are no Special Service Requests (SSRs) to their booking such as Wheelchair requirements, Unaccompanied Minors, Depotee, Infant and Stretcher services.
Special consideration can be made to families travelling together. Kindly contact the Kenya Airways Customer Excellence Centre on +254 711024747 or visit your nearest Kenya Airways sales offices. Kindly note that chargeable seats are not available for group bookings i.e booking with 9 or more passengers.
Seat selection is per every flight sector and the charges vary from one flight to the other. Seat selection is also possible on KLM and Air France code shared flights which are being operated by Kenya Airways. i.e KL1566.
All Asante member bookings made on Kenya Airways Operated Flights will need to contact the airline on +254 711024747 or visit the nearest Kenya Airways Office or their preferred travel agent for assistance with the seat assignment for their free seat assignments and any purchase made through bidding will be non-refundable.
Chargeable seats through bidding can only be purchased online on Kenya-airways.com. Payment is via credit card processing, using the following form of payments:
In case of involuntary changes to your seat due to operational, safety or security reasons, you are eligible for a refund or voucher worth the same amount for future use but this will only be applicable in the following circumstances:
Refunds will include the total amount paid for seat selection. For flights already taken, the refund will be compared to your last selected seat before involuntary changes.
Customers are not eligible for seat selection refunds if:
For a refund, subject to the terms above, you will need to request for the refund via email and we shall respond to you. The email will contain a message indicating if the refund has been approved or declined and the amount to be refunded.
*Selection refunds for compassionate reasons follow ticket rules on compassionate refunds
The Airline reserves the right to modify and otherwise change these Terms and Conditions at any time in its sole discretion. Except as provided for in the preceding sentence, no amendment, modification or waiver to these Terms and Conditions shall be binding on the Airline unless made in writing and signed by an authorized officer of the Airline. These modifications or changes shall not impact material provisions of the Terms and Conditions, nor the Offers that have already been accepted.